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Frequently Asked Question



For username, You can edit your profile here. You can reset your password by clicking on the “Forgot your Password” link on the sign in page.

We’re committed to protecting your privacy, and we take all appropriate security measures to protect your personal information. Privacy Policy.

We currently only ship within the M25 (Greater London). Soon we plan to ship throughout the UK. Please enter your postcode at check-out to check if your area is covered.

Our shipments are operated by Packfleet. Next working day delivery if the order is placed by 12:00 noon the day before. We ship Monday to Friday. If the order is placed on Friday, delivery will be on the following Monday. For any extra requests please contact us by email

Our Delivery are made with electric vans and advanced routing, every delivery is carbon neutral. Plus we plant a tree for every parcel that we deliver, all in an effort to build the greenest deliveries in the world.


We’re committed to your satisfaction. If there are any issues, we want to hear from you. Please email us at

You’ll receive a confirmation email with your order details after you submit the order online. If that email is missing, you can also log-in to your account, or email us at if you need the VAT receipt. We’re here to help.

We’re extremely sorry for the problem and inconvenience. Please email us at regarding a replacement. Remember, we need your order number which you received by email at the time of purchase. Please check our Refund Policy here.

We’re here to help. Our team is available by phone to shop opening hours check here; or anytime by email at

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