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Frequently Asked Question



For username, You can edit your profile here. You can reset your password by clicking on the “Forgot your Password” link on the sign in page.

We’re committed to protecting your privacy, and we take all appropriate security measures to protect your personal information. Privacy Policy.

We ship almost anywhere in the UK. Please enter your postcode at checkout to see if your area is covered.

Our shipments are operated by our delivery partners. Delivery between 1 and 3 working days if the order is placed by 12:00 noon the day before. We ship Monday to Friday (excluding bank holidays). If the order is placed on Friday, shipping will take place the following Monday. For any extra requests please contact us by email

Our deliveries are made respecting the environment as much as possible, each delivery within the M25 (Greater London) is zero carbon emissions with electric vans.


We’re committed to your satisfaction. If there are any issues, we want to hear from you. Please email us at

You’ll receive a confirmation email with your order details after you submit the order online. If that email is missing, you can also log-in to your account, or email us at if you need the VAT receipt. We’re here to help.

We’re extremely sorry for the problem and inconvenience. Please email us at regarding a replacement. Remember, we need your order number which you received by email at the time of purchase. Please check our Refund Policy here.

We’re here to help. Our team is available by phone to shop opening hours check here; or anytime by email at

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